CLAN is the proud recipient of several awards given in recognition of the work we do throughout our local communities. We are grateful for this recognition not only from the business community but also from the general public and our third sector colleagues.
The Queen’s Award for Voluntary Service
CLAN was awarded the Queen’s Award for Voluntary Service in 2006. It is the highest award given to local volunteer groups across the UK to recognise outstanding work done in their own communities.
Volunteer Friendly Award
In January 2014 CLAN was awarded the Volunteer Friendly Award. This is a quality standard awarded to organisations that show evidence of best practice in working with volunteers. In achieving this award, CLAN had to demonstrate an ethos of fairness and equality and a commitment to provide rewarding volunteering opportunities and to give each volunteer the induction, training and support necessary for them to carry out their volunteer role effectively.
North East Enterprise Trust Alick Buchanan Smith Enterprising Communities Award
CLAN was awarded the Alick Buchanan-Smith Enterprising Communities Award at the Grampian Business Awards for Business Excellence on 26 June 2014. This prestigious award was presented to CLAN in recognition of the contribution we have made to the health and wellbeing of those living with cancer in our community.
The Fundraising Guarantee
Fundraising is the life blood of many Scottish charities and we need to raise funds from voluntary sources. We could not fulfil our charitable mission without the support of generous, thoughtful and committed donors. We value the support of donors and understand the need to balance our duties to beneficiaries, with our duties to donors.
That’s why we make this commitment to you.
We will comply with the law as it applies to charities and fundraising and we commit that we will guarantee to adhere to best practice as outlined in the Fundraising Code of Practice.
We will monitor fundraisers, volunteers and third parties working with us to raise funds, ensuring that they also comply with this Code of Practice.
We guarantee to operate in line with the values of the Code; to be Legal, Open, Honest and Respectful in all our fundraising. To promote and underpin these values, we commit to the following standards:
We will be clear about who we are and what we do
We will give a clear explanation of how you can make a gift and change or stop a regular donation
If you do not want to give or wish to cease giving, we will respect your decision
We will respect your rights and privacy
We have a procedure for dealing with people in vulnerable circumstances and it will be published on our website or will otherwise be available on request
We will hold your data securely
We will communicate with you in accordance with your selected preferences.
If you feel we have not adhered to these standards, or think we could do better please contact Fiona Fernie, Head of Income Generation and Business Development on firstname.lastname@example.org and we will deal with your complaint quickly and thoroughly.
We commit to ensuring our complaints process is clear and easily accessible and we will provide clear and evidence based reasons for our decisions on complaints.
However, should you be dissatisfied with our response, you will be able to take this further by contacting the Scottish Fundraising Standards Panel: www.goodfundraising.scot