About Us

Awards & Accreditations

Voluntary-Transport-Awards

CLAN is the proud recipient of several awards given in recognition of the work we do throughout our local communities during the past 35 years. We are grateful for this recognition not only from the business community but also from the general public and our third sector colleagues.

The Queen’s Award for Voluntary Service

CLAN was awarded the Queen’s Award for Voluntary Service in 2006. It is the highest award given to local volunteer groups across the UK to recognise outstanding work done in their own communities.

Volunteer Friendly Award

In January 2014 CLAN was awarded the Volunteer Friendly Award. This is a quality standard awarded to organisations that show evidence of best practice in working with volunteers. In achieving this award, CLAN had to demonstrate an ethos of fairness and equality and a commitment to provide rewarding volunteering opportunities and to give each volunteer the induction, training and support necessary for them to carry out their volunteer role effectively.

North East Enterprise Trust Alick Buchanan Smith Enterprising Communities Award

CLAN was awarded the Alick Buchanan-Smith Enterprising Communities Award at the Grampian Business Awards for Business Excellence on 26 June 2014. This prestigious award was presented to CLAN in recognition of the contribution we have made to the health and wellbeing of those living with cancer in our community.

Grampian Volunteer Transport Awards

In November 2018, CLAN was recognised in the Grampian Volunteer Transport Awards which recognises transport volunteers and organisations for their outstanding service, commitment and contribution. CLAN was crowned Organisation of the Year in recognition of the transport service we provide from CLAN Elgin for people requiring transport to Elgin, Inverness and Aberdeen for treatment. Local Services Coordinator Julie Muir and her team of six drivers have supported dozens of people diagnosed with cancer, with the drivers recognised for giving up their time as well as their ability to listen and offer kind words of support and advice.

The Fundraising Guarantee

Fundraising is the life blood of many Scottish charities and we need to raise funds from voluntary sources. We could not fulfil our charitable mission without the support of generous, thoughtful and committed donors. We value the support of donors and understand the need to balance our duties to beneficiaries, with our duties to donors.

That’s why we make this commitment to you.

We will comply with the law as it applies to charities and fundraising and we commit that we will guarantee to adhere to best practice as outlined in the Fundraising Code of Practice.

We will monitor fundraisers, volunteers and third parties working with us to raise funds, ensuring that they also comply with this Code of Practice.

We guarantee to operate in line with the values of the Code; to be Legal, Open, Honest and Respectful in all our fundraising. To promote and underpin these values, we commit to the following standards:

  • We will be clear about who we are and what we do
  • We will give a clear explanation of how you can make a gift and change or stop a regular donation
  • If you do not want to give or wish to cease giving, we will respect your decision
  • We will respect your rights and privacy
  • We have a procedure for dealing with people in vulnerable circumstances and it will be published on our website or will otherwise be available on request
  • We will hold your data securely
  • We will communicate with you in accordance with your selected preferences

If you feel we have not adhered to these standards, or think we could do better please contact Fiona Fernie, Head of Income Generation and Business Development on fiona.fernie@clanhouse.org and we will deal with your complaint quickly and thoroughly.

We commit to ensuring our complaints process is clear and easily accessible and we will provide clear and evidence based reasons for our decisions on complaints.

However, should you be dissatisfied with our response, you will be able to take this further by contacting the Scottish Fundraising Standards Panel: www.goodfundraising.scot

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